Support - Physical SIM
Everything you need to get started easily: instructions for setting up your physical SIM, answers to common questions, and quick solutions to the most common technical problems.
Initial setup
Apple
- Go to “Settings” and select “Cellular” (or “Mobile Data” ) to continue.
- Tap “Cellular Data Network” .
- Please enter the APN values (see below) shown in all three required fields , using only lowercase letters.
- Verify that the values are correct, then restart your phone .
APN: ppsim.jp
Username: pp@sim
Password: jpn
If you are asked for your SIM PIN , the initial value is “0000” .
You need to restart your phone after completing all the settings.
🔴 Our system undergoes routine maintenance every Tuesday from 10:00 PM to Wednesday at 10:00 AM . If you're setting up your connection for the first time, you won't be able to connect during this time. We recommend starting setup after maintenance is complete .
Android
- From “Settings” , select “Network & Internet” and make sure Airplane Mode is turned off .
- Select “Mobile Networks” .
- Tap “Access Point Names (APNs)” .
- Create a new APN .
- Change the APN values according to the instructions received ( all values must be in lowercase letters ).
- Save the APN.
- Select the new APN you created and restart your phone .
Once connected, you will see the 3G/H+/LTE icon and the signal bar appear.
Name: ppsim
APN: ppsim.jp
Username: pp@sim
Password: jpn
Authentication: PAP or CHAP
If you are asked for your SIM PIN , the initial value is “0000” .
You need to restart your phone after completing all the settings.
🔴 Our system undergoes routine maintenance every Tuesday from 10:00 PM to Wednesday at 10:00 AM . If you're setting up your connection for the first time, you won't be able to connect during this time. We recommend starting setup after maintenance is complete .
Frequently Asked Questions
Can I install a physical SIM in Italy?
We strongly recommend installing the physical SIM only after arriving at your destination , to avoid the risk of using up GB while roaming.
However, with the correct settings , you can proceed with the installation even before leaving Italy , making sure not to activate data traffic in advance.
If I use up all my daily GB, will my connection freeze?
No, the connection remains active , but the speed is reduced to 200 Kbps .
It's still enough for sending messages and performing basic tasks , such as light navigation or using map apps.
Can I use the hotspot?
Yes, the hotspot feature is available.
Can I make calls using the physical SIM card?
The physical SIM provided only includes a data plan . Through this, you can make calls using apps like WhatsApp, Messenger, FaceTime, etc.
The eSIM does not support direct calls to landlines and mobile numbers in Japan and/or abroad.
For this type of use we recommend using Rebtel
Troubleshooting
I set up my physical SIM but I can't navigate (iPhone)
- Check your APN settings and make sure all fields are filled out correctly.
- If you've already checked and the problem persists, try the following:
・If you are also using an eSIM:
• Clear APN settings
• Deactivate eSIM
• Restart your phone
• Reset APN before reactivating eSIM
・If you are using only our SIM card:
• Perform a network settings reset on your iPhone
• Restart your phone
• Reset APN settings
I configured the physical SIM but I can't navigate (Android)
1. If you are using a dual SIM model, make sure you only insert our SIM .
※ If you want to use both SIMs, please complete the installation of our SIM first before setting up the second one.
2. Check your APN settings and make sure all fields are filled in correctly.
3. If the problem persists even after these steps:
- Perform a network settings reset (the option may vary depending on the model, avoid performing any other type of reset)
- Restart your phone
- Reset APN settings