Contact us: how can we help?
We are an Italian service and we reply in Italian and English, before, during and after your trip. Choose the right channel for your request, so we can answer as quickly as possible.
Already purchased?
Customer support is available 24 hours a day, 7 days a week on WhatsApp, even while you are travelling. WhatsApp contact is reserved for customers with an order: the number is in your order confirmation email.
Questions before buying?
Write to us by email: we reply within 24 working hours. To answer you faster, tell us your destination, your travel dates and your phone model.
Monday–Friday, 9:00–18:00 (CET). Requests sent on Saturdays and public holidays are handled on the next working day.
info@infinite5g.com
Before writing to us, the answer may be here
Many questions already have an answer. Here are the most useful pages, to save you time.
Which eSIM to choose?
Infinite 5G compared with Airalo, Holafly and Saily.
eSIM guide
How they work, which plan to choose and how to install them.
Pocket Wifi
How rental, shipping and return work.
eSIM support
Installation, activation and fixes for the most common problems.
Pocket Wifi support
Settings, connection and return of the Pocket Wifi.
Reviews
What customers who have already travelled with us say.
How we reply, in short
You are already our customer
WhatsApp, 24 hours a day, 7 days a week.
Questions before buying, quotes and partnerships
Email info@infinite5g.com, reply within 24 working hours, Monday to Friday, 9:00 to 18:00 (CET).
